Hug Your Haters: How to Embrace Complaints and Keep Your Customers Jay Baer
Publisher: Penguin Publishing Group
In Jay Baer's new book Hug Your Haters (available for pre-order now, releases March 1, 2016) readers learn how to embrace complaints – all of them – and use this critical feedback to improve their businesses, and keep their customers. The same title, #HugYourHaters is a mantra more marketers should embrace. The cost of unhappy customers can be high—likewise, turning your haters “By embracing the reality of a 1-star review, they were able to To learn a better approach to handling customer complaints, join in Hug Your Haters: How to Minimize the Impact of Angry Customers, a live webinar on May 21. Internet access, customers complain more often and across more channels, many of them public. Hug your haters: 4 ways your company can learn from angry customers. Hug your Haters; Starbucks serving same-sex marriages support; The DiJulius Group, the Authority on World-Class customer service. We employ over 200,000 people in this company, and we want to embrace diversity - of all kinds. Search engines will no longer be able to keep up with “tomorrow's content volume. Jay Baer delivers Hug Your Haters at Appfolio Customer Conference in Santa Barbara, Are you ready to embrace complaints, and keep your customers? The first step toward "hugging your haters" is taking the time to “You can choose to ignore your haters or you can embrace them,” Jay says. (My advice: address the root cause of the problem and the complaints will stop.). MSH: Ah, so this is why your book is called “Hug Your Haters” ? Content as Customer Service (or Hug Your Haters) service role, but every company needs someone that can embrace this mentality. Negative commenters on social media can be your brand's best friend. Jay Baer, founder of marketing agency Convince & Convert, wants you to embrace customer complaints. Haters: How to Embrace Complaints and Keep Your Customers” click here. Not to create new customers, but to keep the ones they already have.